Terms of service

Last Updated: 8 June 2026

Welcome to Vellora. These Terms of Service govern your use of our website and the purchase of products from Vellora. By accessing our website or placing an order, you agree to these Terms.

1. General

Throughout the site, the terms "we", "us", and "our" refer to Vellora. By using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

3. Products and Pricing

We make every effort to display products, descriptions, and pricing accurately. However, we do not guarantee that all information is error-free.

We reserve the right to:

Modify or discontinue products at any time.
Refuse or cancel orders.
Correct pricing, product, or inventory errors.

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

4. Orders

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel orders for reasons including:

Suspected fraud
Incorrect pricing
Product availability issues
Violation of these Terms

If your order is cancelled after payment has been received, a full refund will be issued.

5. Shipping and Delivery

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Customs processing
Postal services
Courier disruptions
Weather events
Other circumstances beyond our control

Risk in the products passes to you upon delivery.

6. Returns and Refunds

Our Refund & Return Policy forms part of these Terms of Service.

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selection
Personal preference
Orders placed by mistake

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may offer a replacement or refund in accordance with our Refund & Return Policy and Australian Consumer Law.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product or service is supplied with guarantees under Australian Consumer Law, those guarantees apply in addition to any rights outlined in these Terms.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and branding, is the property of Vellora and may not be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Interfere with website security or functionality.
Upload malicious code or software.
Attempt unauthorized access to our systems.

10. Limitation of Liability

To the maximum extent permitted by law, Vellora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.