Refund policy

Refund & Return Policy

Last Updated: 8 June 2026

At Vellora, we are committed to providing high-quality products. Please read our policy carefully before placing an order.

Change of Mind, Sizing & Personal Preference

Due to the nature of our business, we do not accept returns, exchanges, or refunds for:

• Change of mind
• Incorrect size selected by the customer
• Personal preference
• Orders placed by mistake

Please review the size guide and product information carefully before purchasing.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To process your claim, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect, damage, or incorrect item

After reviewing your claim, we may offer:

• A replacement item, or
• A full refund

Returns

For damaged, defective, or incorrect items, a return is generally not required. In certain cases, we may request additional information before approving a replacement or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.